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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Alston

Pharmacy Weight Loss Alston
GPhC Registration Number: 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or using our website, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Alston is a GPhC-registered online pharmacy (GPhC No. 9012511) providing weight management services and prescription medications to patients in Alston and surrounding areas of the UK. We operate in full compliance with General Pharmaceutical Council regulations and UK pharmaceutical law.

2. Eligibility

To use our services, you must:

We reserve the right to refuse service to any individual who does not meet our clinical eligibility criteria. Providing false or misleading health information may result in immediate termination of your account and could constitute a criminal offence.

3. Prescriptions and Clinical Services

All prescription medications supplied by us require approval from one of our registered prescribers. A prescription will only be issued following a completed and satisfactory online consultation.

Our pharmacists and prescribers retain full clinical discretion to decline, amend, or withdraw a prescription at any time if it is deemed not to be in your best interest. Prescriptions issued through our service are valid for use with our pharmacy only unless otherwise stated.

You must inform us immediately of any changes to your health, medications, or medical history that may affect your treatment.

4. Payment

Payment is required in full at the time of order. We accept major credit and debit cards and other payment methods as displayed at checkout. All prices are displayed in pounds sterling (GBP) and include VAT where applicable.

We use secure, encrypted payment processing. We do not store your full card details on our systems. In the event that a prescription is not approved by our pharmacist, you will receive a full refund within 5 to 10 working days.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery timescales are estimates and may occasionally be affected by factors outside our control, including postal delays or public holidays.

Medications are dispatched in discreet, tamper-evident packaging. It is your responsibility to ensure that a safe and secure delivery address is provided. We cannot be held liable for items lost or delayed due to incorrect address information provided by you.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched. Once a prescription has been dispensed and dispatched, we are unable to accept returns of prescription medications in accordance with UK pharmacy law and patient safety guidelines.

If you wish to cancel, please contact us as soon as possible. Refunds for approved orders that have not yet been dispatched will be processed within 5 to 10 working days. We reserve the right to refuse refunds where medications have already been dispensed.

7. Medical Disclaimer

The information provided through our service is intended to support, not replace, the advice of a qualified healthcare professional. Our weight loss treatments are not suitable for everyone. Results may vary between individuals.

In the event of a medical emergency, you should contact 999 or attend your nearest Accident and Emergency department immediately. For non-urgent medical concerns, please contact your GP or NHS 111.

8. Data and Privacy

We handle your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will only be used for the purpose of providing our clinical and pharmacy services.

We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact Pharmacy Weight Loss Alston through the details provided on our website. We are committed to resolving any concerns promptly and professionally.